Eligibility:
To be eligible for a refund, the following conditions must be met:
1) The request for a refund must be made within 30 days from the date of purchase.
2) The item(s) being returned must be in their original condition, unused, and in the original packaging. Any accompanying accessories, manuals, or promotional items must also be returned in their original condition.
Initiating a Refund Request:
To initiate a refund request, please follow these steps:
1) Contact our customer service team via email, or contact form to inform them about your intention to request a refund.
2) Provide your order details, including the order number and the specific item(s) you wish to return.
3) Our customer service team will guide you through the return process and provide you with any necessary instructions or documentation.
Return Shipping and Costs:
When returning the item(s), you are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe and timely return of the item(s). Please note that we cannot be held responsible for any lost or damaged packages during the return shipping process.
Refund Processing:
Once we receive the returned item(s) and verify that they meet the eligibility criteria, we will proceed with the refund process. The refund will be issued using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to appear in your account, as this may vary depending on your financial institution.
Exceptions:
Please note that certain items may be non-refundable for hygiene or safety reasons. These may include but are not limited to opened or used personal care items, intimate apparel, or consumable products. Any exceptions to the refund policy will be clearly stated on the product page or communicated to you at the time of purchase.
Contact Us:
If you have any questions, concerns, or need assistance with the refund process, please contact our customer service team via email, or the contact form provided below. We are here to help and ensure your satisfaction. Please note that this 30-day refund policy is designed to protect your rights as a customer while providing clarity and fairness in the refund process. If you have any further inquiries or require additional information, please do not hesitate to reach out to our customer service team.